PRIVACY POLICY

UPDATED 30TH OF AUGUST 2022  

Please read these terms carefully. Use of this website and associated subsites (‘the site’) as well as all material on the site is only permitted under the terms below.

The Danske Bank Group has formulated the terms of use of Danica Group’s sites. The term ‘Danske Bank Group’ thus includes Forsikringsselskabet Danica, a subsidiary of Danske Bank A/S and the companies Forsikringsselskabet Danica, Skadeforsikringsaktieselskab af 1999 and Danica Ejendomme, Livsforsikringsaktieselskab.

The content has been formulated in accordance with Danish legislation and does not necessarily comply with the legislation of other countries.

Information on the website and limitation of liability

To the best of its ability, the Danske Bank Group has endeavoured to ensure that the information and functions on the site are complete and correct but cannot guarantee this and assumes no liability for errors, spelling mistakes and omissions. Furthermore, the Danske Bank Group is not responsible for the appropriateness of the information and content on the site.

The information on the site has been published by the Danske Bank Group on the basis of information received from sources that are considered trustworthy, but the information has not been independently verified.

Links to other sites

The site provides access to other sites in the Danske Bank Group, which are subject to their own terms of use. These terms can be found on the individual sites. The site may also provide access to third party websites via relevant links or offer or present products, services and information from third parties. The Danske Bank Group has not reviewed, and cannot be held liable for, the content of websites owned by parties other than the Danske Bank Group, including products and services offered by parties other than the Danske Bank Group.

Website security

The Danske Bank Group is of the opinion that the site does not contain viruses, malware or other defects that might affect users’ IT systems, but users visit and use the site at their own risk. The Danske Bank Group assumes no liability for losses resulting from use of the site. Nor does the Danske Bank Group assume any liability for the site’s accessibility.

Neither the Danske Bank Group nor its management or employees assume any liability for loss, whether direct or indirect, or damages resulting from accessibility or use of the site, including any damage or defect to users’ computers as a result of access to, and use of, the IT systems that make the site accessible.

Data entered in enquiry forms, including contact forms sent via the site, are protected by SSL encryption and cannot be read by third parties.

Emails sent via the (open) internet to the Danske Bank Group may not be encrypted. The Danske Bank Group therefore recommends that you do not send personal information via email.

Property rights and intellectual property rights

The Danske Bank Group is the author of material published on the site. The Danske Bank Group and its entities reserve ownership rights, copyright, trademark rights and any other intellectual property rights to the site as well as products and services mentioned on the site unless it is indicated that such rights belong to third parties.

Users of this site may only read and print the above content for their own private use. Users may not otherwise copy, store, reproduce, adapt, modify, transfer, use or exploit the content of the site or parts thereof without prior written consent.

1. Introduction

This privacy policy describes how Danica Ejendomme processes your personal data.

Danica Ejendomme is the data controller for the processing of the personal data that appears in this privacy policy.

Contact information: Danica Ejendomme, CRN (CVR no.) 24919714, Holmens Kanal 2 – 12, DK-1060 Copenhagen.

The privacy policy applies to private customers and potential private customers of Danica Ejendomme as well as to sole proprietorships, authorised representatives, decision-makers in companies and private individuals with whom we are in dialogue or with whom we cooperate.

2. What personal data do we process?

We process different types of personal data, depending on which services or products you order, receive or are interested in, including:

• Contact information and corresponding basic information.
• Your email address in connection with signing up for newsletters
• Information about your insurance company in relation to access to the waiting list for properties
• Information on which tenancies you have been put on the waiting list for
• Digital information about your use of our websites, platforms and digital applications, including traffic data, location data, behavioural data and other communication data, e.g. using cookies and other similar technologies

3. What do we use your personal data for?

We process your personal data in connection with our offer of tenancies, owner-occupied homes, waiting lists for these and subscriptions to newsletters.

In addition, we process your personal data in connection with:

• Customer service, advice and administration
• Checking, testing and monitoring our compliance with internal policies and rules and regulatory and legislative requirements, e.g. in relation to data protection.
• Marketing of our products and services, including marketing on behalf of other units in the Danske Bank Group if we have obtained your consent or have the opportunity to do so in accordance with the legislation.

Cookies

We use cookies and similar technologies on our websites and in our digital apps. When you first visit one of our websites or download our apps, we set the cookies that are necessary for your use of our services (necessary cookies). If you accept additional cookies, e.g. functional, statistical and/or marketing cookies, we will set these cookies according to your choice to measure, analyse and improve the use and performance of our products and services and to send you relevant marketing messages.

Some marketing cookies that Danica Ejendomme use are owned by third parties, e.g. Facebook or Google. We remain responsible for third parties’ use of your information, which is processed for our purposes (shared data responsibility). We refer to our cookie policy, which contains additional information.

4. What is our legal basis for processing your “regular” personal data?

We must have a legal basis (legal reason) to process your “regular” personal data, which refers to information that is not “sensitive”. The legal basis will be one of the following:

• You have given us consent to process your personal data for a specific purpose, cf. Art. 6.1(a) of the General Data Protection Regulation.
• You have entered into, or wish to enter into, an agreement with us regarding a service or a product, cf. Art. 6.1(b) of the General Data Protection Regulation.
• Compliance with a legal obligation, cf. Art. 6.1(c) of the General Data Protection Regulation, e.g. in accordance with
  • The Danish Bookkeeping Act
  • The Data Protection Act and the General Data Protection Regulation
  • The Anti-Money Laundering Act

• It is necessary to pursue Danica Ejendomme’s legitimate interests, cf. art. 6.1(f) of the General Data Protection Regulation. This could be, for example, to prevent misuse and loss, for reasons of documentation and security, to strengthen IT security or as part of marketing. We only do this if our legitimate interest in the individual case outweighs your interests or rights and freedoms.

5. How do we collect the information we have about you?

Personal information that we receive from you

We get the information directly from you, e.g. when

• You fill in contact forms on the website
• You sign up to the waiting list for properties on the website
• You sign up for newsletters via forms on the website
• You participate in customer surveys or campaigns that we have organised.

Personal information that we collect or receive from third parties

We register and use personal data about you from third parties, including:

• Companies in the Danske Bank Group, e.g. to offer you better customised products and services (if you have given group consent)
• Other units in the Danske Bank Group, if according to applicable legislation it is permitted or required to share the information, e.g. if it is necessary for the sake of the group-based administration, to fulfil requirements for control and/or reporting established by law or to share notifications with the State Prosecutor for Serious Economic and International Crime (SØIK) in accordance with the Anti-Money Laundering Act.

6. Third parties with whom we share your personal data

We keep your information confidential, but we may share it with the following third parties (who must also store it securely and keep it confidential):

• Companies in the Danske Bank Group, e.g. to offer you better customised products and services (if you have given group consent)
• Other units in the Danske Bank Group, if according to applicable legislation it is permitted or required to share the information, e.g. if it is necessary for the sake of the group-based administration, to fulfil requirements for control and/or reporting established by law or to share notifications with the State Prosecutor for Serious Economic and International Crime (SØIK) in accordance with the Anti-Money Laundering Act.
• We share your personal data with public authorities in accordance with legislation, or as a result of court orders, or other authorities, including the Danish Financial Supervisory Authority, the Danish Data Protection Agency, the State Prosecutor for Serious Economic and International Crime (SØIK) in accordance with the Anti-Money Laundering Act and the tax authorities.
• Our external lawyers, accountants and other advisors in connection with concrete advisory services.
• Our data processors, including, IT suppliers and support, facility management suppliers and other suppliers with whom we collaborate to handle your personal data.

7. Transfers outside the EU and EEA and international organisations

In connection with IT development and support, we transfer personal data to two group companies established in countries outside the EU/EEA. These are:

When Danica Ejendomme transfers your personal data to third parties outside the EU and EEA, we ensure that your personal data and data protection rights are adequately protected by using standard contracts approved by the European Commission or the Danish Data Protection Agency.

You can get a copy of a standard contract by contacting us.

8. Profiling and automatic decision-making

Profiling is a form of automatic processing of your personal data with the aim of evaluating certain personal matters related to you in order to analyse or say something about matters concerning e.g. your personal preferences, interests, your reliability, behaviour, your geographical location.

9. How long do we store your personal data for?

We store your personal data for as long as is necessary to fulfil the purposes for which your personal data is processed. We therefore, as a general rule, store your personal data as long as we deliver a service or product.

We delete your personal data from the waiting list one year after you have ceased to show activity. That is, if you have refused 3 offered tenancies, we will delete your personal data and your entry on the list one year after the third offered tenancy was sent by email. Otherwise, we will keep your personal data on the waiting list as long as the tenancies you are signed up for continue to be managed by Danica Ejendomme.

We store your cookie data for up to three years after the last activation (your last visit to our website).

10. Information regarding your rights

Your rights regarding personal data are described in this section. To exercise your rights, you can contact us via the contact details provided below.

Right to access your personal data

You can request insight into the personal data we process, including where this comes from and what we use it for. You can be told how long we store the information for and who receives information about you to the extent that we pass on information. However, your right of access may be limited to protect the privacy of others or for the sake of our business and practices. Your right of access may be restricted as a result of the prevention, investigation, disclosure or prosecution of criminal offences. Our know-how, trade secrets as well as internal assessments and materials may also be exempt from the right of access.

Rights in relation to automated decision-making

You can obtain information about how an automatic decision is made and the effect of such a decision, express your opinion, object to a decision and request a manual review of an automatic decision.

Right to object

In some cases, you have the right to object to our processing of your personal data. This applies, among other things, when the processing takes place on the basis of our legitimate interests.

Objection to direct marketing

You have the right to object to our use of your personal data in connection with direct marketing, including profiling in connection with such a purpose.

Right to rectification of personal data

If there are errors in your personal data, you have the right to have them corrected. If the information is incomplete, you have the right to have it completed, including by submitting a supplementary statement.

Right to erasure (“the right to be forgotten”)

You have the right to have your personal data deleted if it is no longer necessary to fulfil the purposes for which it was provided.

However, there are some exceptions where we may, or are required to, retain your personal data, including the following:

• In order to comply with a legal obligation, e.g. if, according to legislation, we are required to store your personal data for a certain period, e.g. under the Anti-Money Laundering Act or the Bookkeeping Act. In such cases, we may not delete your personal data before the period has expired.
• Due to the performance of a task in the interest of society.
• In order for a legal claim to be established, asserted or defended.

Limitation of use

If you believe that the information we have recorded about you is incorrect, or if you have objected to our use of the information, you can request that we limit the use of the information to storage. The use is limited to storage only until the correctness of the information can be confirmed or it can be checked whether our legitimate interests outweigh your interests. If you do not have the right to have the information we hold about you erased, you can instead request that we limit the use of the information to storage. If we only need to use the information we have about you to enforce a legal claim, you can also request that other use of the information be limited to storage. However, we may be entitled to use the information for other purposes, including to assert a legal claim or if you have given your consent to this.

Withdrawing consent

If your consent forms the legal basis for a specific processing activity, you can withdraw your consent at any time, effective from the time you withdraw this consent onwards. However, please note that if you withdraw your consent, we may not be able to offer you certain services or products. Please also note that we will continue to use your personal data, e.g. to comply with an agreement we have entered into with you or if we are required to do so under applicable law.

Data portability

If we use information based on your consent or an agreement, and the processing of the information is automated, you have the right to receive a copy of the information that you have provided to us in a digital, machine-readable format.

11. Changes to our privacy policy

We continuously change and update our privacy policy. The “effective from” date listed at the top of the document is updated in the event of changes to the policy. If changes to the way your personal data is processed are of significant importance to you personally, we will take reasonable steps to inform you of the changes so that you can exercise your rights (e.g. object to the processing).

12. Contact information and right of complaint

You are always welcome to contact us if you have any questions about your rights or how we process your personal data.

You can contact us on our main number +45 70 11 25 25 or write to us via:

www.danicapension.dk/skrivpersonoplysninger (secure connection)

Complaints officer

If you are dissatisfied with how we register and use your personal data and contacting our data protection officer has not led to a satisfactory result, you can contact our complaints officer via www.danicapension.dk/klage (secure connection) or by

writing to Danica Ejendomme, Holmens Kanal 2–12, DK-1060 Copenhagen.

If you are dissatisfied with how we process your personal data and your enquiry to our data protection officer or other departments has not yielded a satisfactory result, you can contact our complaints service: Danske Bank, Legal Department, Holmens Kanal 2–12, DK-1092 Copenhagen, email: klageservice@danskebank.dk.

You can also lodge a complaint with the Danish Data Protection Agency: The Danish Data Protection Agency,

Carl Jacobsens Vej 35, DK-2500 Valby, email: dt@datatilsynet.dk.

If, for example, your place of residence or the place of the alleged violation is in, or connected to, a Member State other than Denmark, you can typically also lodge a complaint with the relevant data protection authority in that Member State.